Wednesday, June 11, 2008

How E-Commerce can reduce cycle time, improve employees’ empowerment and facilitate customer support

E-Commerce can reduce cycle time by using electronic devices to communicate internally between collegues in each departments, and externally between customers, suppliers, and other outsiders. The use of e-mail, intranets, msn helps speed the transmission of information. These tools also facilitate quick access to information, expertise, and knowledge, and thus empower employees.

An inter-company, application-to-application communication of data in standard format for business transactions, Electronic Data Interchange (EDI) is a set of
standards for structuring information that is to be electronically exchanged between and within businesses, organizations, government entities and other groups. The standards describe structures that emulate documents, for example purchase orders to automate purchasing. The term EDI is also used to refer to the implementation and operation of systems and processes for creating, transmitting, and receiving EDI documents. The use of Electronic Data Interchange (EDI), via the Internet or extranets, supports collaboration between people in different places. It also enables a company to offer better customer service online, and facilitates collaboration with all partners.

The application that indicate the improve employees’ empowerment is Comprehensive Management Application. A downloadable, client facing e-commerce management application, the Commerce Assistant(SM) enables clients to manage and edit hundreds of critical details concerning their e-commerce activities. More comprehensive and responsive than web-based functionality and scalability, software companies use the Commerce Assistant to view order histories, manage partners, run real-time reports, analyze multi-variate testing results, implement marketing campaigns and facilitate customer support, cost-effectiveness, intuitive features, among other activities.

Reference:
1.
http://en.wikipedia.org/wiki/Electronic_Data_Interchange, 12/6/2008.
2.
http://www.linux-mag.com/id/3676, 1999 - 2008.

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